FAQs

Getting Credits
Ordering/ Orders
Deadlines/ Turn-around
Articles/ Content
Errors/ Corrections
Advertising
About Elliott-Lopez Publications, Inc.

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Getting Credits

How often do I need to recertify to maintain my QME status with proof of continuing education earned?
How many credits am I allowed to obtain through you?
Can I find out which questions I missed on the tests?
How do I contact someone at the DWC to find out about my status?
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How often do I need to recertify to maintain my QME status with proof of continuing education earned?

As per Labor Code Section 139.2, a QME needs proof of having earned 12 credits of DWC certified continuing education credit every 24 months. This can be done anytime over the course of the prior 24 months since last recertified, including taking all 12 credits in the last 2 days prior to the due date (although this isn’t recommended for your mental health!) You will receive a notice from the DWC Medical Unit approximately 60 days prior to your due date, however, it is best not to count on this method. ELP sends reminders to our longtime clients at approximately 60 and 30 days prior to the due date.
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How many credits am I allowed to obtain through you?

You are allowed to get all of your QME continuing education credit through our program. We are DWC certified for all of our articles/exams. In some instances, if a physician is overdue with his or her certification and needs 24 credits, you are allowed to obtain all 24 credits through our program.
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Can I find out which questions I missed on the tests?

You will certainly be notified (via a personal phone call) if you haven’t passed a test and will be able to retake that test free of charge. We will also provide you with the exact questions you missed. If you have passed the test, we do not send copies of your answer sheets.
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How do I contact someone at the DWC to find out about my status?

Call Diana Cornell at 1-800-794-6900 x 2020 or you can reach her by email at dcornell@dir.ca.gov. Many questions can be answered by either Dana or Chris. Feel free to call us with any of your questions and if we cannot answer them, we will do the best to direct you to the proper resource.
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Ordering/Orders

Is it best to fax, email or mail my answer sheets?
Will I get a receipt indicating that you’ve received my answer sheets via fax?
Can I get a receipt for my order?
Can I get my order filled just as fast if I order online as if I order by phone or any other method?
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Is it best to fax, email or mail my answer sheets?

Our office can handle your QME exam answer sheets via fax, email or mail. Fax and email is the quickest, of course. To expedite the certification process it is always best to fax or email all the completed answer sheets TOGETHER.
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Will I get a receipt indicating that you’ve received my answer sheets via fax?

We do not send fax receipt confirmation. You should expect your certificate via FAX within a week or two. If you’ve indicated that you have a tight deadline, you should receive your actual certification of completion or notice of “not pass” within 2-3 days of submitting your answer sheets. Certificates are sent via FAX, email OR mail, whichever you choose.
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Can I get a receipt for my order?

Yes. If you’ve submitted your order online, you will receive a payment confirmation via email from our payment processor. If you’ve submitted via email, fax or mail, you can email Chris Elliott or give her a call 760.944.6769 to receive your receipt or for any other billing or account information.
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Deadlines/Turn-around

How long does it take for me to receive my certificate of completion, once I’ve sent over the QME exam answer sheets?
Is it possible to obtain 12 credits within just a few days? I forgot about my deadline and am in a real hurry!
What if I’m late for my recertification? Are there penalties from the DWC?
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How long does it take for me to receive my certificate of completion, once I’ve sent over the QME exam answer sheets?

Typically, it takes 5-7 working days to receive your certificate of completion. However, if you specify that you have a deadline coming up by indicating this to us via online order form or fax order form and we will do our best to accommodate that date.
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Is it possible to obtain 12 credits within just a few days? I forgot about my deadline and am in a real hurry!

Yes, we can accommodate tight deadlines.
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What if I’m late for my recertification? Are there penalties from the DWC?

The answer to this question is best answered by the Department of Workers’ Compensation (DWC), however, we have been in this business for over 12 years and know that if you are a few days to a few weeks late with your recertification, you will not be penalized by the DWC. However, you may face being taken off the QME panel list until you send your forms to the DWC. If you are more than 2 years overdue, you must call the DWC to determine whether you need to take 24 credits to “catch up” or actually retake the QME examination (oh no!)
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Can I get my order filled just as fast if I order online as if I order by phone or any other method?

Yes. We are able to accommodate tight deadlines with both online ordering as well as orders placed over the telephone. Please remember to fill out the field on the form for deadline.
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Articles/Content

How often do you update your library?
Can I request a topic of interest?
Can I write an article for your program?
Can I find the answers to all test questions in the article?
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How often do you update your library?

Our library is usually updated quarterly, with a MINIMUM of 4 new articles a year.
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Can I request a topic of interest?

Certainly! We can recommend articles that would be of interest to your specialty or you can make your own selection from our Library List of Articles. If you would like us to publish future articles on a particular subject, we would appreciate your suggestions. Email us!
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Can I write an article for your program?

Yes! We encourage all professionals in the California Workers’ Compensation field (physicians, attorneys, raters and Administrative Law Judges) to discuss a potential article for our program with us. Just call 760.944.6769 or email Dana Livingstone-Lopez for further information.
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Can I find the answers to all test questions in the article?

Yes. The test questions are all taken from the specific material in each article. As you read through the article you are usually able to answer the questions in that same order.
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Errors/Corrections

I’ve lost my certificate of completion and/or packet of articles, can I get a copy?
What do I do if I receive a certificate that doesn’t show the right amount of credits?
How do I handle a complaint?
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I’ve lost my certificate of completion and/or packet of articles, can I get a copy?

If you have ordered but misplaced any articles or your certificate of completion, we can fax/email or mail another copy. There may be a $25 administration fee for duplicates.
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What do I do if I receive a certificate that doesn’t show the right amount of credits?

Since you will be notified of “not pass” by phone and you retake and resubmit the exam, the certificate should show all of your credits. Therefore, if you get a certificate without all of the tests represented, it most likely means that we did not receive one or more of your answer sheets. Simply review your certificate listing the titles and article numbers that you’ve received credit for and resubmit just the one(s) not represented on the certificate along with a note indicating it is a resubmittal and we will issue an additional certificate to you for the additional credits, provided you pass the test(s).
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How do I handle a complaint?

We address any and all complaints promptly. Please send complaints as follows:
Billing/Ordering/Payment complaints: contact chris@TeachCE.com
Article content corrections/complaints: contact dana@TeachCE.com
Mailing or article shipping/emailing: contact info@TeachCE.com
Grading and Certificate complaints: contact info@TeachCE.com

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Advertising

Can I advertise my products or services on your website? Who looks at the website?
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Can I advertise my products or services on your website? Who looks at the website?

Yes. We have various locations for your advertisement placement throughout the site. Call Dana Livingstone–Lopez for further information. 760.944.6769

Our clients number in the thousands and represent all areas of workers’ compensation and occupational injury and illness. Though the majority of our clients are Qualified Medical Evaluators who are seeking continuing education credit, our clients also consist of treating physicians in worker’s compensation who are not QMEs, claims examiners, Nurse Case Managers, Medical Office Managers, applicant and defense attorneys and others.

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About Elliott-Lopez Publications, Inc.

Is Elliott-Lopez Publications, Inc. certified to provide QME continuing education credit?
Is ELP certified to provide CME credits or any other specialty programs?
Does ELP have office hours?
What other kind of services does ELP offer?
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Is Elliott-Lopez Publications, Inc. certified to provide QME continuing education credit?

Yes, Elliott-Lopez Publications, Inc. (ELP) is certified through Livingstone-Lopez Consulting, DWC Education Provider #470. ELP has been certified since 1998.
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Is ELP certified to provide CME credits or any other specialty programs?

Not at this time. However, we are currently seeking CME credit certification through the California Medical Society for Category I credit.
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Does ELP have office hours?

We normally take calls from 8:30 – 4:30 PM. However, as we are here to assist you and do our best to make QME recertification easy for you, we have been known to answer calls as early as 6:45 AM and as late as 8:30 PM M-F and occasionally on weekends during deadlines! We also review our emails on a daily basis and can normally email back within 24 hours.
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What other kind of services does ELP offer?

At this time QME continuing education is our primary business, but we are currently seeking CME category I provider status.
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